When you’re managing customer relationships in logistics, it’s important to deliver on time. Consistently delivering on time helps you create a positive customer experience, and more than half of customers will pay more money for a good customer experience. Route planning…
Artificial intelligence (AI) has exploded onto the business scene in recent years. If you’re not already using it in some part of your business, you’re likely aware that it exists. One significant benefit AI brings to businesses in multiple industries…
Modern businesses have access to more customer data than ever. You can use this information to generate more value for each customer, improving their satisfaction while standing out among the competition. A customer-centric supply chain, achieved by paying attention to…
When you're managing a supply chain, asset management is one of the most important components of customer service. Without it, you may spend more time and money than needed to repair and replace equipment, ship your products, and track down…
The cost of shipping freight has been on a roller-coaster ride over the past few years. Freight costs set record highs during the pandemic. After slowly dropping to post-pandemic lows in October 2023, shipping costs started rising again in 2024,…
Packaging needs to protect and secure products, but it creates an enormous amount of waste. According to the U.S. Environmental Protection Agency (EPA), containers and packages make up as much as 82.2 million tons of the waste that ends up in…
When you consider that nearly two-thirds of revenue comes from repeat business for most companies, fostering customer loyalty in e-commerce is crucial to success. Loyal customers make more frequent purchases, and they spend more — as much as 67% more with brands…
Generating leads is crucial for driving sales. By targeting the best prospects, nurturing relationships, and converting them into customers, you can produce sustainable growth for your supply chain operations. However, this requires much more than cold calling or sending out…
Online returns are now increasing at a rate faster than ecommerce sales are growing, according to Forbes. Companies need to set up strong reverse logistics plans to avoid high costs and ensure customer satisfaction. This guide will help you do that.…
The supply chain and logistics sector is a key driver of the global economy. It ensures a smooth transfer of goods and services worldwide. However, with increasing globalization and the e-commerce boom, the sector has become more complex, calling for…
